Health & Safety Policies

We are excited to welcome patrons back to Camping World Stadium! Recently awarded the Global Biorisk Advisory Council STAR™ Facility Accreditation, the health and safety of our guests and employees is at the forefront of everything we do. Employees and patrons will be following guidelines set forth by the Centers for Disease Control (CDC) as well as local officials, and experts from AdventHealth. Please review the following carefully before attending.


 

Be a Team Player

We’re all in this together so we ask you to follow the below guidelines when attending events at Camping World Stadium.

Wear Your Face Covering, It’s Required!

  • Face coverings must be worn by all guests over the age of two at all times except when actively eating or drinking and fully cover the nose and mouth.
  • Eating and drinking is allowed in your seating pod or at a physically-distanced location on the concourse. Eating and drinking is prohibited while walking from the concession stand to your seat.
  • Face coverings must have at least two layers of material.
  • Bandanas, gaiters, costume masks, face coverings with vents and face coverings with only a single layer of fabric are not permitted.

Practice Physical Distancing

  • Tickets will be sold in groupings called pods consisting of two-six seats, so that you may sit with members of the party that came with you
  • Seating pods will be spaced out a minimum of six feet apart
  • Remain six feet apart from other parties while in lines at entry, concessions and restrooms

Wash Your Hands Often

  • Hand sanitizer will be widely available throughout the stadium
  • Use soap and water and wash thoroughly and frequently

Stay Home if You’re Feeling Sick

  • Camping World Stadium asks that those experiencing common symptoms of the COVID-19 virus including, but not limited to, coughing, sore throat, loss of taste and smell and/or a body temperature of 100.4 degrees Fahrenheit and above to stay home and not attend the event.

Assumption of Risk

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable.

Any interaction in any public place poses an elevated risk of being exposed to COVID-19. We cannot guarantee that you will not be exposed during your visit. By entering Camping World Stadium, you voluntarily assume all risks related to exposure to COVID-19.


What To Expect

Alternatives to Concession Lines

  • Don’t wait in line. Order food and drink through your phone by scanning QR codes located near our concession stands. Please note: Face coverings are required and eating and drinking is prohibited while walking from the concession stand to your seat. Eating and drinking is allowed in your seating pod or when stationary at a physically-distanced location on the concourse.
  • Plexiglass barriers in key locations
  • Food and drink updated policies include individually wrapped food and utensils
  • All food items will be pre-packaged and covered to easily facilitate “grab & go” purchases

Cashless Transactions for Food & Merchandise

  • Pay with debit or credit cards

Digital Ticketing

  • No-touch scanning of your ticket is available on your phone

Hand Sanitizer

Available throughout Camping World Stadium

Hightened Cleaning Procedures

  • High-touch surfaces (i.e. door handles, elevator buttons, escalator railing) 
  • Restrooms
  • Eating tables 
  • Stadium seating

Staff Protocols

  • Staff will wear face coverings
  • Staff will be temperature checked and required to use hand sanitizer upon reporting to work

Upgraded Technology

  • All air handling units (AHU) that supply indoor spaces, all dehumidification air units (DAU) and all primary units within the stadium have been modified with UV lighting for the inactivation of bacterial organisms
  • Upgraded to Merv 13A air filters in compliance with NBA guidelines
  • Portable PlexiGuard barriers will be positioned in key locations throughout the arena

Frequently Asked Questions

Can I purchase food if I only have cash?

For the safety of our fans and employee, Camping World Stadium will no longer accept cash as a method of payment, including at concession stands and our box office.

What type of face coverings are acceptable?

  1. All fans over the age of 2 must wear a face covering at all times from point of entry to moment of exiting, except when actively eating or drinking.
  2. Bandanas, gaiters, face coverings with vents and face coverings with only a single layer of fabric are not acceptable.
  3. Face coverings must have at least two layers of material.
  4. Face coverings must be fully covering the nose and mouth.
  5. Costume masks are prohibited.

Where is Camping World Stadium receiving guidance from concerning COVID-19?

Camping World Stadium is closely monitoring updates from the Centers for Disease Control and Prevention (CDC), the Florida Department of Health and other public health officials while adhering to their recommended health and safety guidelines. We also remain continually engaged with Orange County and the City of Orlando to ensure compliance with local policies.

Will face coverings be provided for patrons?

All patrons are strongly encouraged to arrive at the stadium with their own face coverings. However, we are prepared to offer disposable face coverings to patrons as needed. Face coverings are required for entry.