Americans With Disabilities Act (ADA) Accessibility Guide

Orlando Venues schedules, operates and maintains the City’s public assembly facilities which includes Camping World Stadium. Its mission is to provide a broad spectrum of entertainment including theatrical, cultural and sporting events that will attract people from all ages and ethnic groups. By making its facilities “user friendly” to patrons, Orlando Venues strives to provide the community with a clean, pleasant and safe environment to come together with their families and peers for the purpose of entertainment and public forum. We are dedicated to providing enjoyment of our events for current and potential patrons including the disabled in our community. To achieve this, we have reviewed the Americans with Disabilities Act (ADA) and worked with several agencies representing the disabled to ensure the stadium is compliant with established policies and procedures.

Disabled Parking Information

Disabled persons must be able to present a disabled placard along with their pre-paid parking permit to gain entry into designated lots on event days.

All disabled patrons are required to pay for parking with the exception of disabled patrons in a wheelchair accessible van with wheelchair ramp, those with physical hand controls and those with a Florida Toll Exemption Card. For information regarding Florida Toll Exemption Permits contact the Commission for the Transportation Disadvantaged at 1-800-983-2435. No other exceptions apply.

Box Office

All box office ticketing agents have received instructions regarding the proper procedures for selling tickets to disabled patrons. Box Office windows are located on both the north side and south side of the Camping World Stadium.

Braille

All restroom entrances and elevators are marked in braille.

Disabled Seating Information

Ticket information for disabled seating is available by calling 407.440.7900.

Designated seating for patrons with wheelchairs allows three companion seats per wheelchair. There are 412 disabled seats with an additional 412 companion seats in the stadium. The locations are around the plaza level and the corners at field level. These seats are available exclusively to disabled patrons until general seating is sold out.

Limited additional seats for guests of wheelchair patrons, visual impairments and mobility impairments will be held until the day of the show or until general seating is sold out.

Phone Orders

Phone orders are accepted until 24 hours prior to an event or until the event is sold out. To place an order, call 407.440.7900. Customers may pay with MasterCard, Visa, American Express or Discover. (No C.O.D. orders will be accepted). Orders received seven working days prior to the event may be mailed at the customer’s request. Any remaining orders, or orders received less than seven working days prior to an event, will be held at the will-call window for pick up. There is a $6.00 handling fee per order. Patrons should have the following information available when placing the call:

  • Name, date, and time of event for which they wish to purchase tickets
  • Credit card number and expiration date
  • Full name as it appears on the card
  • Complete mailing address to which the tickets are to be sent

Restrooms

Large restrooms with amenities for disabled patrons are located in each corner of the stadium as well as on the main concourses. Each restroom is equipped with disabled stalls with grab bars and 36” wide doors.

Special Service Animals

Service animals are animals individually trained to do work or perform tasks for the benefit of an individual with a disability. Guests with disabilities are welcome to bring their service animals inside the stadium. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat.

Ticket Prices

Disabled seating locations are available in almost all price ranges when an event goes on sale.

Wheelchair and Usher Assistance

Camping World Stadium provides complimentary wheelchair escorts and assistance to guests with special needs when requested. An escort is available from point-of-entry into the stadium and to your seat and again from your seat to your point-of-exit at the conclusion of the event. Please note that neither staff, nor the wheel chair will remain with you for the duration of the event. There are no wheelchair escorts available outside of the stadium.

Escorts are available the day of the event only and can be reserved by calling 407.440.5740. Advance requests are not available.

Water Fountains

Wheelchair accessible water fountains are located in several locations along both concourses.

Wheelchairs

A limited number of wheelchairs are available at the First Aid Room located at section 115. Patrons may use these wheelchairs to assist them to their seats or request that an EMT escort them. Patrons should contact a ticket taker or usher upon entering the stadium to make these accommodations.

Wheelchair Seating

Wheelchair accessible and companion seats are available at locations throughout the Camping World Stadium, offering guests an array of prices, amenities and lines of sight. Seating locations vary depending on particular events. It is important to indicate if you require wheelchair accessible seating when purchasing your tickets. For more information, please call TDD/TTY 800.943.4327.

Window Sales

The Camping World Stadium box office is only open on event days. For in-person advance ticket purchases to Camping World Stadium events please visit the Amway Center box office located on the north side of the Amway Center along Church Street. Box Office hours are from 9:00am to 6:00pm, Monday through Friday. Complimentary 15 – minute parking is available for ticket purchasers. Patrons must specify their needs for disabled seating in either wheelchair or impairment sections.