Vrbo CITRUS BOWL EVENT GUIDE

Event Day Timeline

8:00am – RV Parking Lots Open
8:00am – Parking Lots Open
8:00am – Downtown Shuttle Service Begins
9:00am – Fan Fest begins on Tinker Field
11:00am – Gates open
1:00pm – Kickoff

Important: Please review our full health & safety policies prior to joining us at the game.

Access Points

PLEASE NOTE: Camping World Stadium is implementing additional procedures to ensure the safety of guests, including designated entry points. Fans must enter through the gate prescribed on their ticket.

The following areas of Camping World Stadium provide access:

  • Gate A: Northeast corner of the stadium near the intersection of Church St. & Rio Grande Ave.
  • Gate B:  East side of the stadium off Rio Grande Ave.
  • Gate C (AdventHealth): Southeast corner of stadium off Rio Grande Ave.
  • Gate D (FunSpot):  Southwest corner of stadium near Tinker Field and Parking Lots G, H & J.
  • Gate E: West side of stadium off Tinker Field
  • Gate F (Massey Services): Northwest corner of stadium off Church St. & Tinker Field
  • North Rollup Window: North side of stadium off of Church St. Team/Player Guest Pickup & Entry Only.

Camping-World-Stadium-Map

ADA

For our complete ADA guide, please click HERE.

ADA Parking

ADA parking is available in Lot 10. ADA Parking will be available for purchase soon.

Access to ADA parking requires both a paid ADA-specific parking pass for the applicable lot AND an official state-issued disability tag. ADA spaces are allotted in portions of lots 10 and 11.

Mobility Cart Service

A courtesy cart service is available to mobility impaired fans from designated areas surrounding Camping World Stadium. There is a main mobility hub tent on the east and west of the stadium with wheelchair service to gates.

Due to heavy post-game pedestrian traffic, cart service is suspended for 30 minutes at the end of the 4th quarter. However, wheelchair services continue at Gates C and D to the main mobility hubs. Cart service continues until one-hour post-game.

ADA Tickets

ADA seating is alongside the Sideline Goal areas at the Field level (100 sections) and all around the bowl at the Plaza level (P sections).

Tickets for patrons with disabilities may be purchased through the Amway Center box office, by phone through Ticketmaster at 800.745.3000 or on Ticketmaster.com. ADA tickets can be found on Ticketmaster.com in the same place general seating tickets are sold. To locate ADA seating, click on the “Filters” button on the page's right side and toggle on the ADA Icon ().

accessibility-seating-image.png

Box Office

The Camping World Stadium box office is only open on event days. The box office is located between Gate A and Gate F and opens three (3) hours before the event. Will Call is also located at the box office.

During non-event days, please visit the Amway Center box office located at 400 W. Church Street. Hours of operation for the Amway Center box office are Monday through Friday from 9 a.m. – 6 p.m. You may also call the box office at 407.440.7900. The Amway Center box office accepts cash, Visa, MasterCard, American Express, and Discover.

Camera Equipment

Cameras with a detachable lens, iPads and the use of flash photography are prohibited at all Camping World Stadium events. The stadium reserves the right to approve camera use at any time during and/or before the event and to prohibit the use of any camera that is deemed unacceptable. Call the administration office at 407.440.7000 prior to the event for any camera policy updates. Camera policy is subject to change.

Clear Bag Policy

To provide a safer environment for the public and significantly expedite patron entry to Camping World Stadium, a ‘clear bag’ policy will be implemented at the below upcoming events. This policy limits the size and type of bags that may be brought into the stadium.‚Äč

We strongly encourage patrons to not bring any type of bags, but have outlined which types of bags are permissible.

Patrons will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 14″ x 14″ x 6”
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bags, approximately the size of a hand, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags.

An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.

Prohibited items include, but are not limited to:

  • Purses larger than a clutch bag
  • Coolers
  • Briefcases
  • Backpacks
  • Fanny packs
  • Cinch bags
  • Luggage of any kind
  • Computer bags and camera bags or any bag larger than the permissible size

Patrons will continue to be able to enjoy their tailgate activities in the parking lots and to do so with greater safety and the knowledge that their entry into the stadium will be smoother and faster. They also will continue to be able to carry items allowed into the stadium, such as binoculars, cameras, and smartphones.

Clear Bag Policy_Camping World Stadium_071621.jpg

To help address and clarify this policy, please see the Clear Bag Policy FAQs below:

Why has this bag policy been adopted?
Public safety and stadium security policies are reviewed each year as we look for ways to improve them. These proactive measures are meant to enhance safety inside the stadium and speed the security screening process for all fans to ensure an enjoyable experience as we strive for a safe and secure environment.

Are other venues limiting bags or doing enhanced screening?
Yes. A clear bag policy has been adopted by numerous college stadiums, the NFL and other venues that host other entertainment events. The limitations on bag size and style is a further enhancement for safety.

How does the new Clear Bag Policy improve public safety?
The clear bag is easily and quickly searched and greatly reduces faulty bag searches. It also supports the Department of Homeland Security’s “If You See Something, Say Something” campaign.

How does this make it more convenient for fans?
This will enable us to move fans through our security checkpoints much faster. A standard size bag eliminates the need for bag templates to check bag sizes. It will allow stadium staff to be more efficient and effective in checking bags that are brought into the stadium. Fans will also enjoy an improved sense of safety.

Can fans carry cameras, binoculars, smartphones or tablets separately from what they put in a clear bag?

 

Yes. Binoculars, a phone or approved cameras can be carried into the stadium so long as it is not in its own bag. This is not a further restriction on items that fans have been able to bring into the stadium. It is only a restriction on the type of container used to carry approved items.

 

Are seat cushions allowed to be carried into the stadium?
Yes. Soft, flexible seat cushions without pockets may be carried into the stadium. Large traditional seat cushions that have pockets, zippers, compartments or covers are not permitted. Seat cushions that have rigid frames are not permitted.

What happens if I show up at the gate with a bag that is not permitted?
Fans carrying bags that do not comply with the Clear Bag Policy will be asked to return their bags to their vehicle and transfer their belongings to an approved clear plastic bag before entering the venue.

If I have special medical equipment I need to have with me at all times, where do I put that?
An exception will be made for bags containing medically necessary items after proper inspection at the point of entry.

What can guests expect at the gates at Camping World Stadium?
Fans with approved clear bags will have their bags checked at the gates. All fans will be asked to remove cell phones, cameras, sunglass cases and other large metal objects from their pockets.

Does this mean it’s going to take longer to enter the stadium?
Camping World Stadium is making every effort to ensure that this security enhancement doesn’t slow down the process of getting into the game. Initially, as with any new process, fans may experience longer wait times. We will have extra staff on duty to help facilitate the quickest entry possible. We encourage fans to arrive at the stadium 30 minutes prior to normal to mitigate wait times.

What can I do to help get into the stadium quickly?
Arrive early, know which items are prohibited and avoid bringing a bag, if at all possible. Gates open two hours prior to kickoff.

Do I have to put everything I’m carrying into the permissible bags?
No. We are limiting only the type of bags carried into the venue, not items that you normally bring to a game. Therefore, you can carry items in your pockets or jacket (such as keys, makeup, feminine products, comb, phone, wallet, credit cards, etc.) if you choose not to put them in a clear bag or clutch. And you can carry a blanket over your arms, and binoculars and/or camera around your neck or in your hands without the case. You can use the clear bag and clutch to carry other items. You will continue to have the flexibility to bring a wide variety of approved items into the venue. Every member of your family may carry in one permissible bag.

Code of Conduct

Florida Citrus Sports and Camping World Stadium are committed to providing an exceptionally-memorable and exciting experience while in a safe environment for all of our patrons. Anyone interfering with the event or disturbing other guests may be escorted from the stadium and subject to prosecution.

CAMPING WORLD STADIUM RULES & REGULATIONS

Camping World Stadium is committed to creating a safe, comfortable and enjoyable experience for all fans, both in the stadium and parking lots. The following is a list of behaviors that will not be tolerated:

  • Abusive, foul or disruptive language and obscene gestures
  • Intoxication or signs of impairment related to alcohol consumption or drug use
  • Fighting, taunting or threatening remarks or gestures
  • Distributing handbills, pamphlets, etc., unless authorized by stadium management and the licensee renting the facility
  • Sitting in a location other than the guest’s ticketed seat
  • Displays of affection not appropriate in a public setting
  • Obscene or indecent clothing
  • Disruption to the progress of the event by a guest’s actions, including throwing or kicking objects
  • Behavior that may otherwise interfere with other guests’ enjoyment
  • Smoking* except in designated locations (*This policy applies to electronic and smokeless cigarettes) and spitting tobacco
  • Entering the stadium with unlawful weapons of any kind (except those required by Florida Law)
  • Standing on chair seats or stepping over chair backs
  • Standing or sitting in walkways, aisles or ramps
  • Placing cups on the wall
  • Failing to follow event staff instructions
  • Re-entering the stadium

Contact Us

Reviewed our event guide and didn't find the answers? We're here to help!

  • Question(s) for the box office or about ticket purchases?
    • Call 407.440.7900 (option 1) or email them here.
  • Need something else? Email us here.

Elevators & Escalators

Elevators are located on the east side of the stadium by gate B and the west side of the stadium by gate E.

Additionally, there are eight (8) escalators for public use. Escalators are available on each corner of the stadium (near gates A, C, D, and F), which provide access to Plaza and Terrace level seating.

First Aid

The primary first aid office is located on Field level near Gate C across from section 113. There is also roving medical staff throughout the stadium during events.

Guest Services

Guest Services is located on the north side of the stadium, just west of the North Box Office.

During events, patrons may text 407-440-7447 with their location and comment or concern. A support agent will respond to assist with a resolution.

Health & Safety Policies

Recently awarded the Global Biorisk Advisory Council STAR™ Facility Accreditation, keeping the health and safety of our guests and employees at the forefront of everything we do. We will be following guidelines set forth by the Centers for Disease Control (CDC), as well as local officials, and ask that you review our complete health & safety policies prior to joining us at the game.

View Our Health & Safety Policies

Lost and Found

SUBMIT A LOST AND FOUND REQUEST

Lost and Found is located at the Camping World Stadium security office near the south loading dock. Please call 407-440-5740 for more information.

Merchandise

Merchandise will not be sold on-site at the Vrbo Citrus Bowl. To purchase bowl game merchandise, please visit the online store.

Parking

PARKING AT CAMPING WORLD STADIUM 

  • Stadium parking is currently sold out.
  • Parking lots open at 8:00am
  • Tailgating is prohibited in all stadium parking lots
  • Additional parking is available around Downtown Orlando with a free shuttle to and from the stadium.

Purchase Downtown Orlando Parking
Download the Shuttle Map
Download the Parking Map

PARKING LOT POLICIES

  • All vehicles that enter Camping World Stadium parking lots are subject to search.
  • Please follow the directions on the message boards that surround roads leading to the stadium for reserved, general or disabled lots.
  • In the event of severe weather, some lot entrances may be temporarily closed and you will be asked to remain in your vehicle until further notice.
  • Saving parking spaces is not permitted
  • Overnight parking is prohibited
  • Kegs are prohibited
  • Loud speakers are prohibited (unless permitted by the City of Orlando through the Orlando Police Department)
  • Infringing on another guest’s parking area is prohibited
  • Political campaigning, picketing, or distributing handbills/pamphlets is prohibited
  • Sampling or distributing of items by unauthorized individuals is prohibited
  • Unauthorized solicitation of any kind is prohibited
  • Unlawful weapons and fireworks are not permitted in the parking lots
  • Fans that participate in disorderly conduct, including profanity, will be ejected
  • Do not block drive lanes
  • All patrons must pay the proper parking fee or present a parking pass in the stadium parking lots. The pass must remain prominently displayed in the vehicle
  • A parking fee will be charged for all spectator-type events held in the stadium
  • Parking passes are not valid for re-entries into the stadium’s parking lots. Refunds or rain checks will not be given

Prohibited Items

To ensure the safest environment possible, the following items are prohibited inside the stadium and may not be brought through stadium gates. 

  • CLEAR BAG POLICY IN EFFECT
  • Air horns
  • Alcoholic beverages
  • Bottles
  • Cameras with detachable lenses and/or lenses 6 In. or longer
  • Cans
  • Carts
  • Chains of any kind
  • Coolers
  • Cycles
  • Fireworks
  • Glass containers
  • Go Pro cameras
  • Hard containers 
  • Illegal drugs
  • Laptops, iPads or tablets
  • Laser pointers
  • Megaphones 
  • Noisemakers (bells, horns, vuvuzelas, whistles, cowbells, etc.)
  • Outside food & beverage
  • Pets (except service animals)
  • Poles longer than 12"
  • Professional recording equipment (sound or video)
  • Recreational balls and equipment of any kind
  • Selfie-Sticks 
  • Signs with indecent or derogatory comments/images, political statements, and commercial references
  • Signs larger than 2' x 2' 
  • Skates
  • Skateboards
  • Unauthorized solicitation, handbills, giveaways, or sampling
  • Umbrellas
  • Weapons

RV Parking

RV parking is currently sold out! Pre-paid RV parking is in Lot 6. All tow vehicles require a standard car permit. There are no hookups, facilities or dump stations. Dumping in the stadium lots is prohibited. Vehicles are required to have a smoke stack. Spaces are 40′ x 25′. RV Lots open at 8 a.m. on gameday.

Sensory Accessibility Resources

Sensory accessibility resources and dedicated sensory rooms are available inside the Camping World Stadium. Visit the guest services booth inside Gate A for more information.

Shuttle and Transportation Options

Shuttles:

The City of Orlando will offer FREE shuttle service from the downtown area to the stadium.

  • Downtown Pick Up / Drop Off
    • Church St. & Division Ave (near Amway Center)
  • Stadium Drop Off
    • Nashville & Church St
  • Time
    • Shuttle buses will run to and from the stadium starting at 8:00 a.m. until 1 hour after the event.

Download the Shuttle Map

Taxi:

  • Take the free shuttle to Downtown Orlando for access to taxis.

Rideshare:

  • UBER/LYFT Pick Up & Drop Off:
    • Jones High School Admin Lot

Sideline Designations

SEC sits on the east side and Big Ten sits on the west side of the stadium.

Strollers

Strollers are permitted into the stadium and checked in at Guest Services near section 148 (north box office).

Weather Policy

This is a "rain or shine" event. We recommend that you bring a light poncho should it rain, as umbrellas are not permitted into the stadium

Wi-Fi

Complimentary wi-fi is available to patrons attending events at Camping World Stadium. Simply connect to CWSGuestWiFi. No password required. Agree to terms and conditions and click ‘continue’.